Terms and Conditions 

Our Standard Terms and Conditions 
 
For the purpose of these Terms & Conditions the following words shall have the following 
meanings: 
 
“The Company” shall mean Alarm-Tec Security Systems, which trades under the website 
www.alarmtec.ie 
 
“The Customer” shall mean the person or organisation for whom the Company agrees to carry out 
works &/or supply materials. 
 
The Operative or Engineer shall mean the representative appointed by the Company to carry out 
servicing or installation works. 
 
The Company reserves the right to refuse or decline work at its own discretion. Where the 
Company agrees to carry out works for the Customer those works shall be undertaken by the 
designated operative of the Company at its absolute discretion. 
 
Alarm-Tec repair works carry a 12 Months warranty on repairs to faulty zones only. Only zones 
repaired are covered under this warranty. A record of the zone number will be recorded on our 
system. 
 
No warranty applies to any system over 12 months old when serviced by the company. Servicing is 
a preventative measure and is no guarantee against faults that may manifest themselves in the 
security systems within days. weeks, months or years. 
 
In all circumstances we recommend that the following be replaced at the following intervals- Alarm 
system battery - every 3 to 5 years, Alarm bell box - every 10 years , wireless device batteries - 
every 3 years. Wired intrusion sensors such as inertia sensors, door contacts and beams every 5 
years. 
 
The warranty on all parts replaced by the company is limited to 12 months from the date of 
installation. 
 
HOURLY RATE WORK. The total charge to the Customer shall consist of the cost of materials 
supplied by the Company & the amount of time spent by the operative in carrying out works 
(including all reasonable time spent in obtaining unstocked materials) charged in accordance with 
the Company’s current hourly rates. The Customer shall only be charged for the time spent related 
to the Customer’s work, all other time, personal mobile calls etc. is non-chargeable. All charges are 
subject to VAT at the prevailing rate except in cases where the work carried out is zero rated. 
 
FIXED PRICE WORK shall be given as a firm cost, (manifest errors exempted) including Labour 
& Materials, and shall be within 10% over and above the equivalent total hourly rate cost. All costs 
are plus VAT at the prevailing rate. 
 
Where a written estimate has been supplied to the Customer the total charge to the Customer 
referred to in the estimate should not exceed the actual time taken by more than 20% but may be 
revised in the following circumstances:— 
 
(i) if after submission of the estimate the Customer instructs the Company (whether orally or in 
writing) to carry out additional works not referred to in the estimate, and an additional price is 
agreed. 
 
(ii) if after submission of the estimate there is an increase in the price of materials. 
 
(iii) if after submission of the estimate it is discovered that further works need to be carried out 
which were not anticipated when the estimate was prepared . 
 
(iv) if after submission of the estimate it is discovered that there was a manifest error when the 
estimate was prepared. 
 
The Company shall not be under any obligation to provide an estimate to the Customer & shall only 
be bound (subject as hereinafter) by estimates given in writing to the Customer & signed by a duly 
authorised representative of the Company. The Company shall not be bound by any estimates given 
orally or in which manifest errors occur or there is a price increase for materials. 
 
Invoices are due for payment immediately upon delivery to the Customer. Any part of that invoice 
which remains unpaid shall carry interest at the rate of 4% over the base rate until payment in full is 
received by the Company. 
 
Where the date &/or time for works to be carried out is agreed by the Company with the Customer, 
then the Company shall use its best endeavours to ensure that the operative shall attend on the date 
& at the time agreed. However, the Company accepts no liability in respect of the non attendance or 
late attendance on site of the operative/engineer or for the late or non delivery of materials. 
 
The Customer shall accept sole liability to discharge the Company's account unless he/she discloses 
to the Company when initially instructing the Company to carry out work &/or supply materials 
that he/she is acting on behalf of a third party (including, but not limited to, a Limited Company or 
partnership) & receiving a written estimate) the name of the third party appears on the written 
estimate. 
 
If the Customer cancels their instructions prior to any work being carried out or materials supplied 
then the Customer shall be liable for any related expenditure together with the profit that would 
have been made by the Company had the work been carried out &/or materials supplied in 
accordance with such instructions. 
 
If, after the Company shall have carried out the works, the Customer is not wholly satisfied with the 
works then the Customer shall give notice in writing within 12 weeks to the Company & shall 
afford the Company, and its insurers, the opportunity of both inspecting such works, & carrying out 
any necessary remedial works if appropriate. The Customer accepts that if he fails to notify the 
Company as aforesaid then the Company shall not be liable in respect of any defects in the works 
carried out. 
 
The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the 
date of completion with the manufacturer's warranty in force. The Guarantee will become null & 
void if the work/appliance completed/supplied by the Company is: 
 
(a) Subject to misuse or negligence. 
 
(b) Repaired, modified or tampered with by anyone other than a Company operative. The Company 
will accept no liability for, or guarantee suitability, materials supplied by the Customer & will 
accept no liability for any consequential damage or fault. 
 
The company will not guarantee any work in respect of systems over eight years old. 
 
The company will not guarantee any work undertaken on instruction from the customer & against 
the written or verbal advice of the operative/engineer. 
 
Work is guaranteed only in respect of work directly undertaken by the company & payment in full 
has been made. Any non-related faults arising from recommended work which has not been 
undertaken by the company will not be guaranteed. 
 
The company shall not be held liable or responsible for any damage or defect resulting from work 
not fully guaranteed or where recommended work has not been carried out. Work will not carry a 
guarantee where the customer has been notified by the operative either verbally or indicated in 
ticked boxes or in Comments/ Recommendations of any other related work which requires 
attention. 
 
Where the Company agrees to carry out works on installations of inferior quality or over eight years 
old at that date no warranty is given in respect of any such works & the Company accepts no 
liability in respect of the effectiveness of such works or otherwise. 
 
These terms & conditions may not be released, discharged, supplemented, interpreted, varied or 
modified in any manner except by an instrument in writing signed by a duly authorised 
representative of the Company & by the Customer. Further, these terms & conditions shall prevail 
over any terms & conditions used by the Customer or contained or set out or referred to in any 
documentation sent by the Customer to the Company; by entering into a contact with the Company 
the Customer agrees irrevocably to waive the application of any such terms & conditions. 
 
Title to any goods, supplied by the Company to the Customer shall not pass to the Customer but 
shall be retained by the Company until payment in full for such goods has been made by the 
Customer to the Company. 
 
Until such time as title in the such goods has passed to the Customer. 
 
(i) the Company shall have absolute authority to repossess, sell or otherwise deal with or dispose of 
all any or part of such goods in which title remains vested in the Company. 
 
(ii) for the purpose specified in (i) above, the Company or any of its agents or authorised 
representatives shall be entitled at any time & without notice to enter any premises in which goods 
or any part thereof is installed, stored or kept, or is reasonably believed so to be. 
 
(iii) the Company shall be entitled to seek a court injunction to prevent the Customer from selling, 
transferred or otherwise disposing of such goods. 
 
Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the 
Customer, & until such time as title in such goods has passed to the Customer, the Customer shall 
insure such goods to their replacement value & the Customer shall forthwith, upon request, provide 
the Company with a certificate or other evidence of such Insurance. 
 
The Company shall not be liable for any delay or for the consequences of any delay in performing 
any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control, & 
the Company shall be entitled to a reasonable extension of the time for performing such obligations. 
 
The Company shall only be liable for rectifying works completed by the Company & shall not be 
held responsible for ensuing damage or claims resulting from this or other work overlooked or 
subsequently requested & not undertaken at that time. 
 
These terms & conditions & all contracts awarded between the Company & Customer shall be 
governed & construed in accordance with irish law & shall be subject to the exclusive jurisdiction 
of the irish law. 
 
The customer must ensure they are insured against all risks pertaining to their home or business 
security. 
 
The customers must regularly test their alarm system and all communication paths at an interval not 
exceeding 30 days and must immediately notify the alarm company of any faults found therein. 
 
Events outside the Company’s Control  
The company shall use its best endeavours to provide 
services to the customer, but their ability to do so may be affected by circumstances beyond control. 
These include but are not limited to: the capability of the Signalling Equipment; the Network 
capacity or its availability; geographic or atmospheric conditions; maintenance requirements or 
equipment failures; smartphone or mobile phone settings 
 
When Service May be Suspended  
The Company may suspend the service if: 
 
a) If the Network fails or if modification or maintenance work is being carried out, or if the 
Network is unavailable for any reason. 
 
b) If payment is not made according to terms. 
 
GSM ownership 
 
The company rents the GSM device to the customer for the duration of the contract. If the contract 
is terminated, withdrawn, or discontinued, or payment for app related fees ceases, the device is to be 
returned to the company. The customer will allow for an engineer to call to site, free of charge, to 
professionally remove the GSM communicator. 
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